Booking & Payment Conditions
I herewith certify and acknowledge that I understand that my acceptance on a diving tour organised and conducted by Sunrise Divers Co., Ltd., Phuket, Thailand is predicated on my assurance that I am physically fit to engage in ocean scuba diving. That I have had or will receive sufficient training in scuba diving and that I fully understand the risk of ocean diving, of living and travelling on board a ship and the dangers arising from force of nature. I am prepared to assume such risk.
In order to induce Sunrise Divers Co., Ltd. to accept me as a member of the aforementioned diving tour. I hereby release and absolve Sunrise Divers Co., Ltd., its agents, employees and invitees from any and all damages resulting from death or personal injuries, including loss of services, which I may sustain on account of, arising from, or in connection with the aforementioned diving tour or the ownership, maintenance, use or operation of any automobile, ship, boat, water-sport equipment or otherwise.
I further understand that remoteness of destination, local custom and/or prevailing weather conditions may cause minor inconvenience or modification to the diving portions of the tour, and Sunrise Divers Co., Ltd. reserves the right to modify and/or cancel diving arrangements due to unfavorable weather conditions and/or technical difficulties. National park fees, harbor fees and fuel surcharge are payable on the boat.
If conditions change due to one or more of the following reasons: bad weather, perils of the sea, acts of God or political incidents resulting in making it inadvisable or dangerous to the health or life of passengers or the safety of the boat – your cruise departure may be delayed or cancelled.
If the cruise is already under way aforementioned reasons may result in a change of destinations, ports or visits to Islands. This change of destinations is not considered satisfactory justification for a refund.
We would like to strongly recommend that you have covering cancellation insurance.
If we cancel the cruise you are entitled to a 100% refund of monies paid, less any bank charges. Shortened trips entitle you only to a proportionate refund. If a trip must be cancelled for safety reasons due to the Corona-virus disease (COVID-19) you are entitled to postpone your trip until the end of the 20/21 season (no refund will be paid).
I also agree to pay compensation at full current market value to Sunrise Divers Co., Ltd. for any and all damage or loss to property and equipment belonging to Sunrise Divers Co., Ltd. resulting from above or negligence on my part. I further agree to strictly observe and comply with additional reasonable terms and regulations Sunrise Divers Co., Ltd. or any of its employees may deem desirable or needful to prescribe during the course of any diving tour.
Customers must secure appropriate travel insurance, with a reputable insurance provider, and applicable to the activities they will be undertaking. Such insurance should provide comprehensive coverage of at least the following; Scuba Diving, Medical, Travel, Personal Liability and Cancellation provisions. The operator shall not be held responsible for any resultant financial or personal loss or injury where customers choose not to secure such insurance.
To confirm your reservation, we require a minimum 30% deposit of the total price. If you are booking less than 60 days before the commencement of your package, full payment is required on booking unless otherwise noted in communication with us. On receipt of a 30% deposit, or full payment where applicable, we will send you the final booking confirmation. The remaining balance of 70% must be paid to us not less than 60 days before your package commencement date.
If you decide to cancel your reservation 60 days or more before your package commencement date, or 90 days before your package commencement date for full boat charters, we will return your payment less 30% deposit and any bank charges incurred by us.
If you cancel your reservation less than 60 days before your package commencement date for single or group bookings or 90 days before your package commencement date for full boat charters we reserve the right to compensate for lost bookings by retaining all payments.
Please inform us of any changes to your booking at the soonest opportunity.
NOTE : For bookings made with special early booking offers, or last minute bookings, no refunds can be made.
Cancellation can only be made by email or in writing. You may inform us of a cancellation by phone but this must be followed up with an email.
NOTE : For single day trip cancellations, you can cancel up to 48 hours before the departure. We will return your payment less 30% deposit and any bank charges incurred by us. Any less than 48 hours, no refund. No show for any reason, no refund.
If a trip must be canceled due to weather conditions, enforced cancellation by local authorities, acts of God, political incidents resulting in making it inadvisable, dangerous to the health or life of passengers, the safety of the boat or any other unforeseeable circumstances you will be charged 30% of the trip fee. We are not responsible for losses due to changes in hotel bookings or flights etc.
We strongly recommend all guests have cancellation insurance.
Thank you for booking with Sunrise Divers. If you have any questions, please contact us. We wish you happy diving!
The making of a booking with Sunrise Divers constitutes your acceptance of all booking terms and conditions.